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How do I install my new flagpole?

For Roosevelt Click Here: https://vimeo.com/1031203727?share=copy. For 20 FT Pole Click Here: https://vimeo.com/1028550747?share=copy.

My flagpole is stuck and won’t unlock. How do I fix it?

To unlock the flagpole you will turn each locking mechanism to the left(counter-clockwise) and lower the pole. Our poles have a locking mechanism that uses friction, if the pole is tightened too much it can stick and become difficult to loosen. For

My product has broken, what do I need to do to get a replacement?

Please see our policy here for damaged items: https://standflagpoles.com/pages/product-policies-page. Please fill out the form and submit the claim. An agent will get back to you within 48 hrs letting you know exactly what to do to get a replacement.

My order has not arrived, how long does it take?

We advertise 2-7 business day shipping, this is something that we are proud to offer, but unfortunately once it leaves our warehouse it’s up to the shipping carrier to make sure the item arrives on time. Please note that it does take 24-48 hours to p

Will my Stand order with with another companies product?

We can’t guarantee that our product will be compatible with non-Stand branded products. We do always want our customer’s to be confident and happy with their purchases. If you have any questions about our products working with another company's produ

I want to return my order, how do I do that?

To submit an RMA (return merchandise authorization) request you will use the link listed below:. https://standflagpoles.com/pages/rma-form. Fill out the information and click submit. An agent will get back to you within 48 hrs letting you know exactl

My package arrived damaged, what do I do?

Inspect the entire order and verify everything that is missing or damaged. Please keep all packaging and order information and contact our support team for further instruction.

What is the wind rating of your flagpoles?

These flagpoles can withstand up to 60 MPH winds if you are just flying one flag on it, if you plan on flying two it can withstand 40-50 MPH winds. Since this flagpole is telescoping, we highly recommend collapsing the pole or taking it down if the w

How long does the solar light stay lit?

The Solar Flag Pole Light stays lit for about 8 hours.

What are the specifications on the flagpole?

The 20ft or 25ft. The Roosevelt